Vacancy for Customer Marketing and Sales Officer at AllAboutHome

AllAboutHome is an online retailer with the aim and vision to become your  number one one-stop shop in Nigeria. We believe that running a successful home shouldn’t drive you to the edge! AllAboutHome brings savvy, safe and skilled home solutions to our customers on a shoestring budget! We pride ourselves as the leading providers of household services and products in Nigeria. We are currently recruiting for the position of Customer Marketing and Sales Officer in Abuja, Nigeria.Do you have what it takes?Forward thinking - want customers to succeed so that the solutions brand can succeed.Strategically-minded - see the big picture, increases referrals, cross-sell/upsell opportunities, retention, and loyalty.Human bridge builder - personable and outgoing. Actively seeking opportunities to improve the customer experience.Live to serve - building relationships and delighting customers is what you live for. You go above and beyond to turn regular customers into raving advocates.Creative muscles - knows how to engage and motivate advocates with your communication skills and out-of-the-box thinking.Tactical responsibilitiesConducting business reviews to ensure customers are satisfied with products and services.Letting customers know about other products the company offers.Attending meetings with customers to build relationships.Achieving client relationship, marketing and sales targets and KPI’s as set.Escalating and resolving areas of concern as raised by customers.Managing and maintaining engagement and advocacy programs; continually recruit new customer advocatesManaging library of up-to-date customer success storiesManaging annual/biannual/quarterly customer satisfaction surveys to drive changeTargeting happy customers for upsell, cross-sell, and advocacy opportunitiesExtra DriveMeeting personal/customer service team sales targets and call handling quotasHandling customer complaints, provide appropriate solutions and alternatives within the time limitsKeeping records of customer interactions, process customer accounts and file documentsFollowing communication procedures, guidelines and policiesTaking the extra mile to engage customersFinding ways to sell products in the face of a down marketResearching client base to find new types of customers and sells to them accordinglyAnalyzing and creating plans for engaging the target marketAnalyzing the competition to creating plans for engagementDemonstrating superior time management skills and meeting sales deadlines

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