Shop Front Supervisor/Key Account Manager at Cummins Inc

Job Title: Shop Front Supervisor/Key Account ManagerLocation: Kaduna, Nigeria Description:  Supervises the day-to-day operations at a defined location; responsible for the operations and financial metrics in a specific branch with a single line of business.Responsible for the operations and financial metrics for the branch.Provides input into the Annual Operating Plan; monitors the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.Develops an understanding of Cummins in the line of business.Provides input into annual marketing and sales plan; develops and maintains business relationships with customers.Monitors customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; promotes a culture of customer service in the branch.Supervises customer service through Branch operations; oversees and enforces use of defined service processes.Oversees warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and supervises process improvements within the branch.Monitors compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.Supervises facilities maintenance.Supervises, develops, and motivates a small team of support employees; monitors work for direct reports.  

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