Service Team Leader at Cummins Inc

Job Title: Location: Lagos, Lagos-Island, NigeriaDescription: Supervises employees who install, service, and repair equipment and machinery.Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operationsDevelop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

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