Field Support Engineer (Engineer – Onsite Technical Support) at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Basically, we develop integrated sales and marketing strategies focused around the point of purchase. We also devise transformational strategies through organization design, process definition, and commercial ability development.We are recruiting to fill the position below:Job Title: Field Support Engineer (Engineer – Onsite Technical Support)Location: Port Harcourt, RiversFunction: Domain Customer Service / Technical Support GroupReporting Direct to: Supervisor Technical Support Group; HODMajor Deliverables:Manage incidents, respond to requests for technical assistance in person, via phone & emailResponsible for supporting post-sales customer activity remotely and on-site.Responsible for carrying out detailed Site Survey & maintain proper documentationPerform installation and implementation and network integration at customer’s sitePromptly investigate, resolve & report any incidents, errors, events or deviations.Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.Share insight & appropriate action against bandwidth consumption, virus infection and security threats.Track and route problems and requests and document resolutionsPrepare daily activity reportsInform management of recurring problems.

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